Policies & Procedures
Please review our policies to ensure a smooth and professional experience.
Payment Policy
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All sessions must be paid for in advance prior to the first session.
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Accepted payment methods: Credit/Debit, Bank Transfer, PayPal.
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£70 per session
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Discounts available for packages of 6 or 12 sessions.
Cancellation & Rescheduling Policy
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24 hours' notice required.
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Cancellations within 24 hours incur full session charge.
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Late arrivals end at the scheduled time.
Confidentiality & Privacy Policy
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All session information is confidential except where required by law.
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If safety risks arise (self-harm or harm to others), information may be shared with relevant professionals.
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Whenever possible, this will be discussed with the client beforehand.
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Professional confidentiality standards always applied.
Session Expectations
Initial Consultation: 30-minute phone session.
Standard session length: 60 minutes.
Recommended frequency: Weekly, 6–12 sessions based on goals.
Client Responsibilities
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Be open and honest.
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Engage actively in the process.
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Speak up if uncomfortable.
Refund Policy
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No refunds for attended sessions.
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24 hours' notice required for a full refund.
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No-shows are non-refundable.